New format issues: 1) video stream is far wider than the old, making the background different for people. 2) I can't see the timer of the call any more, which used to be helpful to gauge a call. 3) The apps I have don't show up, like white board 4) I can't make the call full screen any more, which was helpful to minimize distraction.
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Amelia from doxy.me
Amelia from doxy.me here - Thank you for your feedback! I understand that this update has caused challenges and I want to do everything I can to make it right.
For the video stream, your self-preview has been updated to show you exactly what your patient sees. That way there are no surprises (like a laundry basket) in the frame.
You're right about the timer and I'm sorry! We are working on a fix this week where the timer and your waiting room will be pinned to your session so you can always see this information.
Excited that you use Whiteboard! To use Whiteboard in your calls, please go through the following steps:
- Go to your Sidebar and click the Apps button
- Then, click "Explore all apps"
- Select Whiteboard and click "Add to doxy.me"
You'll now see the Whiteboard as an option in-call. During a call, click the app button on your Control Bar to open Whiteboard. If you'd like me to show you how to do this, please book a quick 10 minute meeting with me and I'll walk you through it!
To make your screen full screen on a call, click the More menu (three vertical dots) and select Full Screen.
I hope that information is helpful. If there's anything else I can do, please let me know!
Canny AI
Merged in a post:
there is really nothingbetter about the new platform. I need a timer, the wider angle is terrible, i cannot see anything whenthey are trying to check in at all (andmany are not able to connect). this is not what i want to pay for
A
Amy Sohler, LMHC, CSAT, SUDP