Call quality and sound is awful
not planned
J
Joanna Diamond
During the call, I hear static and it is very distracting. I've tried logging off and in. I am using a Macbook updated to the latest OS. It would be great if there was stable audio, or a noice canceling feature that may be helpful for client and therapist.
Log In
Canny AI
Merged in a post:
Noise cancelling
Cynthia Edwards
I would like to have my client's background noise and my background noise cancelled better like Zoom is able to do.
Canny AI
Merged in a post:
Patients complain they hear static every time I speak I hear it as well
B
Barbara Ellman
I hear too much static
John Swinnie
Merged in a post:
Background noise cancelation
G
Genes Opokua
John Swinnie
not planned
John Swinnie
Merged in a post:
Sound filtering
Priscilla Medders
I was using headphones but the sound of my typing still came through my client's computer and I could hear it playing back. Have never noticed that with zoom. Otherwise, I thought the quality of the video was better and more consistent than zoom. Thank you!
John Swinnie
Joanna Diamond - Our support team can definitely look into this with you. Could you reach out to them (support@doxy.me) with some times and dates of the calls in question?
John Swinnie
Merged in a post:
Noise canceling
Vanessa Ruvalcaba
cancel background noise for loud typing or mouse clicking
John Swinnie
Merged in a post:
Ambient sound masking
M
Marjolaine Massé
In-app option to mask ambient sound for the client. Working from home sometimes means that neighbors have music playing loudly, renovations are going on, etc. It would be great to have a secure, in-app way to mask the sound so the client is not bothered by it as they are sharing their difficult experiences in therapy. I don't know how secure it would be to add an outside app.
John Swinnie
Merged in a post:
background noise cancelling option for providers
A
Amanda McDonald
telehealth appointments can be disrupted by background sounds at home or in the office.
John Swinnie
Thank you for this feedback! We do have some built in noise cancellation and browsers are continually making updates trying to improve it on their side as well. Unfortunately, we are experiencing more echo related problems caused by the browser's (Chrome, Safari, Firefox, etc) noise cancellation right now, but hopefully we can find the sweet spot for you in the near future.
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