Good Afternoon!

Consistent and stable connections would be amazing! We never really know what we're going to see on a call, whether latency picks up, signal fades, or the data stream gets throttled due to personal or network usage. As a clinic user, you should have the ability to set your video resolution to help combat these factors. If the connection is super strong and the devices can handle HD, it is available, go for it! But if someone is having a bumpy connection, dropping the call resolution down to Standard Definition (SD) or even Low Definition (LD) may make a big difference in your ability to sustain the connection.

This help article shows you how to set and change the definitions while on a call. Hopefully this helps! If you have someone who is a repeat offender or if you just need to know what's going on with a particular call, feel free to reach out to our support team (support@doxy.me) for help!