Cannot set up closed captions for deaf client
fixed
K
Kay McGivaren
Instructions for set up are not correct. There is no advanced setting bar on settings page. I have spent half hour on this and am very frustrated.
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John Swinnie
fixed
B
Bryan Zitzman
Kay McGivaren, it looks like Google removed the Advanced setting title on their settings page. So just look for Accessibility in their sidebar now. I have updated the help article. You can also just search "Accessibility" in Google settings and it will take you to the page with Live Captions option.
So sorry for the inconvenience. I hope this is helpful.
John Swinnie
Good evening!
Can you confirm what device you are using? It appears that you are using Chrome for mobile, which does not support closed captioning. If you are using Chrome on MacOS or Windows, these instructions should work just fine. On MacOS, I still see the accessibility tab which leads to the live captions. I have attached screenshots below.