Suggested Improvements

Having 1 or 2 virtual backgrounds for therapists who use the FREE plan would be nice.

Be able to have stable audio and video connection through out entire session

I am simply trying to meet with my clients. I see clients in the afternoon. The number of calls with freezing video and dropped audio is increasing dramatically over the past month. The number of dropped calls and poor connections is also increasing dramatically. My clients are getting increasingly frustrated as am I. If my client is trying to meet with me by telephone, anyone who calls them causes the audio to drop out. Do I need to find a different platform?

I would like to have a clock or timer that could display to the patient and myself during the session since they will often wait until the end of the session to get to what's really on their mind.

Assure that my clients hear me

I would like to have my client's background noise and my background noise cancelled better like Zoom is able to do.

I am reaching out to voice concern about the photograph that is taken of clients when they check into the waiting room. They are unaware it is being taken, which is inherently problematic. Today a client checked in right after she'd just showered and was not yet dressed for the session. Upon checking in, she immediately sent me an IM via Doxy to tell me she'd be ready in just a minute (she needed to get dressed!) and would let me know when to start the call, and by doing so she saw in the message box the photo/avatar that was taken of her in just her bath towel, which she voiced her discomfort with. I'm writing to advocate for her and to request that Doxy changes their standard practice either by 1) no longer taking a photo of a client upon check in, or 2) giving the client an alert prior to taking any photo and asking for consent prior to the photo being taken. Thank you for your consideration to this important and sensitive matter.

An audio/video delay experienced by the client with all clients by Doxy.